Stake Rules and Regulations in India

By registering an account and accessing the services on this platform, you enter into a legally binding agreement with Stake. These general terms outline the rights and obligations of both the platform and its users.

User Agreement and Registration

To use this platform, you must complete the registration process accurately and honestly. By submitting your registration details, you confirm that:

• You are at least 18 years of age.
• All information provided during registration is accurate, current, and complete.
• You are not accessing the platform from a restricted jurisdiction.
• You are acting on your own behalf and not as an agent for a third party.

Eligibility Requirements

Access to the platform’s services is permitted only to individuals who meet the following criteria:

• Legal age of majority in their respective jurisdiction.
• Not included on any self-exclusion list or prohibited persons register.
• Possess the legal capacity to enter into binding agreements.

Acceptable Use

Users are permitted to access the platform solely for personal, non-commercial purposes. The following activities are strictly prohibited:

• Use of automated systems, bots, or scripts to interact with the platform.
• Any attempt to manipulate odds, outcomes, or bonus structures.
• Sharing account credentials or operating multiple accounts.
• Engaging in any form of fraud, collusion, or match manipulation.

Content Protection

All content on this platform, including software, graphics, data, and text, is protected under applicable intellectual property laws. Users are not permitted to reproduce, distribute, or commercially exploit any platform content without prior written consent.

Amendments to Terms

Stake reserves the right to modify these terms at any time. Users will be notified of significant changes via email or an in-platform notice. Continued use of the services following such notification constitutes acceptance of the updated terms.

Limitation of Liability

The platform shall not be held liable for:

• Loss of funds resulting from user error or unauthorised account access.
• Interruptions to services caused by technical faults, maintenance, or events beyond the platform’s reasonable control.
• Any indirect or consequential losses arising from the use of the platform’s services.

All wagering activity on the platform is governed by the rules set out in this section. Users are required to read and understand these rules prior to placing any bet.

Eligibility to Place Bets

Only registered and fully verified account holders are permitted to place bets on the platform. Users must ensure their accounts are in good standing and that sufficient funds are available before submitting any wager.

Bet Acceptance

• All bets are subject to acceptance by the platform.
• A bet is considered confirmed only upon receipt of an official confirmation notification.
• The platform reserves the right to decline or limit any bet at its sole discretion, without obligation to provide a reason.
• In the event of a technical error during bet placement, the platform’s records shall be considered conclusive.

Stake Limits

Maximum stake amounts may vary depending on the specific event, sport, or market. The platform may apply individual account limits based on betting history or risk assessments.

Settlement of Bets

• Bets are settled based on the official result of the relevant event as determined by the governing body or recognised authority.
• Settlement is carried out as soon as reasonably possible following the conclusion of an event.
• In cases of dispute, the platform’s decision regarding settlement shall be final, subject to the formal dispute resolution process.

Bet Restrictions and Cancellations

The platform reserves the right to restrict, void, or cancel bets under the following circumstances:

• Evidence of fraudulent activity or manipulation of an event.
• Manifest errors in the published odds.
• Breach of the platform’s terms by the account holder.
• Regulatory instructions or court orders requiring action.
• Incomplete or abandoned events where no official result is declared.

All financial transactions on the platform, including deposits and withdrawals, are subject to the rules outlined in this section. Users are advised to read these policies carefully before initiating any transaction.

Deposits

• All deposit transactions must be funded from a payment method registered in the account holder’s own name.
• Third-party deposits are not accepted under any circumstances.
• The platform accepts the following payment methods for users in India:
  • UPI (Unified Payments Interface)
  • Net banking
  • Debit and credit cards (subject to issuer approval)
  • Approved cryptocurrency wallets

Deposit Limits

Limits may be subject to change based on account verification status and applicable regulatory requirements.

Withdrawal Conditions

• Withdrawals are processed only to payment methods previously used for deposits, where technically feasible.
• All pending bonus wagering requirements must be fulfilled before a withdrawal request can be processed.
• The platform reserves the right to request additional documentation before approving a withdrawal.

Processing Timelines

Timelines are indicative and may be affected by external factors, including bank processing schedules and regulatory review requirements.

Fees

The platform does not charge fees on standard deposits or withdrawals. However, third-party service providers, banks, or cryptocurrency network fees may apply independently of the platform.

Identity Verification (KYC and AML Compliance)

In compliance with applicable Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, users may be required to submit the following documents:

• Government-issued photo identification (e.g., Aadhaar Card, PAN Card, or Passport)
• Proof of address dated within the last three months
• Proof of payment method ownership

Failure to complete verification within the stipulated timeframe may result in the suspension of deposit and withdrawal privileges until compliance is achieved.

Stake is committed to promoting a safe and controlled gaming environment for all users. Gambling is intended to be an enjoyable leisure activity, and it is the platform’s responsibility to support users in maintaining healthy habits.

Available Self-Management Tools

Users have access to the following tools to manage their gambling activity:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount deposited into the account.
• Loss Limits: Restrict the total amount that may be lost within a defined period.
• Session Time Limits: Limit the duration of individual gaming sessions.
• Reality Checks: Receive periodic notifications about time and funds spent during a session.
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing the platform’s services.
• Account Cooling-Off Period: Pause access to the account for a short period without permanent exclusion.

All requests to activate or adjust these tools are processed promptly. Self-exclusion requests are typically activated within 24 hours of submission.

Risk Self-Assessment

Users are encouraged to regularly assess their gambling behaviour. A self-assessment questionnaire is available within the account settings to help identify potentially harmful patterns.

Indicators of Problematic Gambling

The following behaviours may indicate a gambling-related concern:

• Betting beyond personal financial means.
• Chasing losses with increased wagers.
• Neglecting personal or professional responsibilities due to gambling activity.
• Borrowing funds to finance gambling.
• Feeling distress or anxiety when unable to access the platform.

Support Resources

Users in India who require assistance can contact the following organisations:

• iCall (iCALL Psychosocial Helpline): 9152987821
• Vandrevala Foundation Helpline: 1860-2662-345 (available 24 hours)
• NIMHANS (National Institute of Mental Health and Neuro Sciences): www.nimhans.ac.in
• Gambling Therapy: www.gamblingtherapy.org (international online support)

Users are always able to contact the platform’s customer support team to request the activation of responsible gambling tools at any time.

Stake maintains a strict Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) framework in accordance with applicable regulations and internationally recognised compliance standards. All users are required to cooperate fully with the platform’s compliance procedures.

Know Your Customer (KYC) Verification

All account holders are subject to identity verification as part of the platform’s KYC programme. The verification process may require submission of the following:

• Identity Document: Aadhaar Card, PAN Card, Passport, or Voter ID.
• Proof of Address: Utility bill, bank statement, or government correspondence dated within the last three months.
• Source of Funds Declaration: Documentation supporting the origin of funds deposited on the platform, where applicable.

Verification may be requested at any stage of the account lifecycle, including at registration, prior to processing a withdrawal, or when elevated transaction volumes are detected.

Transaction Monitoring

The platform employs automated systems to monitor all financial transactions. These systems are designed to detect:

• Unusual deposit or withdrawal patterns.
• Transactions structured to remain below reporting thresholds.
• Rapid cycling of funds without corresponding betting activity.
• Multiple account activity linked to a single individual or entity.

Detection of Suspicious Activity

All flagged transactions are subject to manual review by the platform’s compliance team. Where sufficient grounds exist, the platform is legally obligated to file a Suspicious Activity Report (SAR) with the relevant financial intelligence authority.

Consequences of Policy Violations

In the event that a user’s account is found to be involved in money laundering, terrorist financing, or any related prohibited activity, the platform will take the following actions:

• Immediate suspension or permanent closure of the account.
• Freezing of all funds held within the account pending investigation.
• Disclosure of relevant information to law enforcement or regulatory authorities as required by law.
• Legal proceedings, where applicable, in accordance with the laws of the relevant jurisdiction.

The platform will not provide advance notice of investigations or account restrictions where doing so may compromise legal or regulatory obligations.

The platform is committed to protecting the personal data of all users in accordance with applicable data protection legislation. This section explains what information is collected, how it is used, and the rights available to users regarding their personal data.

Personal Data Collected

The platform may collect the following categories of personal information from users:

• Identity Data: Full name, date of birth, and government-issued identification numbers.
• Contact Data: Email address, mobile number, and residential address.
• Financial Data: Bank account details, payment method information, and transaction history.
• Technical Data: IP address, device identifiers, browser type, and usage logs.
• Behavioural Data: Betting history, session duration, and interaction with platform features.

How Personal Data is Used

Personal data collected by the platform is used for the following purposes:

• Account registration, management, and identity verification.
• Processing deposits, withdrawals, and resolving transaction disputes.
• Compliance with legal obligations, including KYC, AML, and tax reporting requirements.
• Detection and prevention of fraud, cheating, and prohibited activity.
• Delivery of account-related communications and service updates.
• Improvement of platform functionality and user experience.

Data Sharing

The platform does not sell personal data to third parties. Data may be shared with:

• Regulatory and law enforcement authorities, as required by law.
• Payment service providers and financial institutions processing transactions.
• Fraud prevention and identity verification agencies.
• Technology service providers under strict data processing agreements.

User Rights

Under applicable data protection law, users have the following rights with respect to their personal data:

• Right of Access: Request a copy of the personal data held about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of personal data, subject to legal retention obligations.
• Right to Restriction: Request that processing of your data be limited in certain circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to the processing of your data for specific purposes.

To exercise any of these rights, users may contact the platform’s data protection officer via the official support channel. Requests will be acknowledged within 72 hours and resolved within 30 calendar days, in accordance with applicable regulations.

The security of user accounts and financial transactions is a fundamental operational priority. The platform deploys a layered security infrastructure designed to protect against unauthorised access, data breaches, and financial fraud.

Encryption Standards

All data transmitted between users and the platform is protected using Transport Layer Security (TLS) encryption with a minimum of 256-bit encryption strength. This applies to all account data, payment transactions, and communications conducted through the platform.

Two-Factor Authentication (2FA)

Users are strongly advised to enable two-factor authentication on their accounts. When activated, 2FA requires a secondary verification code in addition to the standard password when logging in or processing high-value transactions. The following 2FA methods are supported:

• Authenticator application (e.g., Google Authenticator or equivalent)
• SMS-based one-time password (OTP)

Account Activity Monitoring

The platform operates continuous automated monitoring of account activity to identify:

• Login attempts from unrecognised devices or IP addresses.
• Unusual changes to account credentials or contact information.
• Transaction activity inconsistent with established account behaviour.
• Simultaneous login attempts from multiple geographic locations.

Suspicious activity triggers an automated alert and, where necessary, a temporary account lock pending user verification.

User Responsibilities

Users are equally responsible for maintaining the security of their accounts. The following practices are required:

• Use a strong, unique password not shared across other platforms.
• Never disclose login credentials, including passwords or 2FA codes, to any third party.
• Log out of the account when using shared or public devices.
• Report any suspected unauthorised access to the platform’s support team without delay.

Vulnerability Management

The platform conducts regular security audits and penetration testing to identify and address potential vulnerabilities. Software updates and security patches are applied as part of a structured maintenance programme. Third-party security partners are engaged periodically to provide independent assessments of the platform’s infrastructure.