Stake Privacy Policy

This Privacy Policy governs the collection, processing, protection, storage, disclosure, and deletion of personal data belonging to users of the Stake platform in India. All data gathered through the use of this website is handled in strict accordance with applicable data protection laws and international compliance standards. No personal information is collected, processed, or shared without the explicit consent of the user. Stake is committed to maintaining the highest standards of data confidentiality and security at all times. Users are encouraged to read this document carefully before registering or using any services on the platform.

Privacy and Data Protection at Stake

The primary objective of this policy is to ensure that all personal data collected from users in India is handled responsibly, transparently, and in full compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian data protection regulations.

Personal Information Collected

The following categories of personal data may be collected during registration and continued use of the platform:

  • Full legal name
  • Date of birth
  • Residential address
  • Email address
  • Mobile number
  • Government-issued identity documents (such as Aadhaar, PAN card, or passport)
  • Financial and payment information
  • Device and browser data
  • IP address and geographic location

Purpose of Data Collection

Personal information is collected strictly for the following purposes:

  • Verifying user identity and age in accordance with regulatory requirements
  • Processing deposits, withdrawals, and other financial transactions
  • Providing and improving platform services
  • Fulfilling anti-money laundering (AML) and Know Your Customer (KYC) obligations
  • Communicating important account-related updates
  • Maintaining the security and integrity of the platform

Security Measures in Place

Technical and organisational safeguards employed to protect user data include:

  • SSL (Secure Socket Layer) encryption across all data transmissions
  • Restricted internal access to personal data on a need-to-know basis
  • Regular security audits and vulnerability assessments
  • Secure data storage systems with access logging
  • Staff training on data handling and confidentiality protocols

User Rights Regarding Personal Data

In accordance with applicable Indian data protection laws, users hold the following rights:

  • Right to Access: Users may request a copy of their personal data held by the platform.
  • Right to Correction: Users may request amendments to inaccurate or incomplete data.
  • Right to Deletion: Users may request the deletion of their personal data, subject to legal retention obligations.
  • Right to Withdraw Consent: Users may withdraw consent for data processing at any time, subject to applicable legal requirements.

Requests relating to data rights may be submitted through the platform’s designated support channels.

How Collected Information Is Used

All personal data collected through the platform is processed lawfully, fairly, and transparently. The information gathered from users serves clearly defined purposes and is never used beyond those stated in this document without prior consent.

Core Operational Purposes

Personal data is primarily used to:

  • Create, maintain, and manage user accounts
  • Verify user identity and process Know Your Customer (KYC) requirements
  • Handle deposits, withdrawals, and transaction records securely
  • Provide customer support and resolve account-related queries
  • Send essential notifications regarding account activity, policy updates, or service changes

Service Optimisation and Analytics

Aggregated and anonymised data may be used to:

  • Analyse platform usage patterns to improve service quality
  • Identify and address technical issues or security vulnerabilities
  • Enhance the overall user experience based on behavioural insights

Regulatory and Legal Compliance

Certain data processing activities are carried out to fulfil mandatory legal obligations, including:

  • Anti-money laundering (AML) reporting and monitoring
  • Responsible gambling compliance and risk assessments
  • Responding to lawful requests from regulatory authorities or law enforcement agencies
  • Retaining transaction and account records in accordance with applicable Indian law

Marketing Communications

With explicit user consent, personal data may be used to deliver relevant promotional communications, including offers, updates, and platform news. Users retain the right to opt out of marketing communications at any time by contacting support or updating their account preferences.

All data processing activities are conducted in accordance with applicable laws and are limited strictly to what is necessary for the stated purpose.

Accessing and Managing Your Personal Information

Users have the right to access, correct, and update their personal information held by the platform at any time. This section outlines the procedures available for exercising these rights.

Requesting Access to Personal Data

To obtain a copy of personal data stored on the platform, users may submit a written request through the official support channels. The request will be reviewed and processed within a reasonable timeframe, in accordance with applicable data protection laws.

Correcting or Updating Personal Information

If any personal information on file is found to be inaccurate or outdated, users may:

  • Log in to their account and update relevant details directly through account settings, where applicable
  • Contact the support team with supporting documentation to request corrections that cannot be made independently

Requesting Data Deletion

Users may request the deletion of their personal data by submitting a formal request to the designated support team. Please note that certain data may be retained for a legally mandated period even following such a request, in order to comply with regulatory obligations under Indian law.

Consent for Security and Verification Checks

By registering on the platform, users provide consent for their personal information to be used for identity verification and security checks as required by applicable law. These checks are conducted to protect users and ensure compliance with KYC and AML requirements.

Payment Data and Third-Party Processing

Payment information is processed through authorised third-party electronic payment service providers. These providers operate under strict data security standards and are contractually obligated to maintain the confidentiality and integrity of all payment data. Personal financial information is never stored directly on the platform beyond what is required for transaction verification.

Protection of Minors

The platform does not permit access or registration to any individual under the age of 18 years. All services offered are intended exclusively for adult users.

Age Restriction Policy

  • Registration on the platform is strictly limited to individuals who are 18 years of age or older.
  • All users are required to confirm their age during the registration process.
  • The platform reserves the right to request official identity documentation at any stage to verify a user’s age.

Limitations of Age Verification

It is acknowledged that online age verification has inherent limitations. The platform cannot independently confirm the age of every user without the submission of valid supporting documentation. Where reasonable grounds exist to suspect that a registered user may be a minor, the account will be suspended pending verification.

Procedure for Parents and Guardians

If a parent or legal guardian believes that a minor has registered on the platform without authorisation, they are encouraged to contact the support team immediately with the following:

  • A formal written request for account closure and data deletion
  • Relevant documentation confirming guardianship or parental responsibility

Upon receipt and verification of such a request, the account will be closed and all associated personal data will be deleted in accordance with applicable data protection obligations. No financial transactions will be processed in connection with any account belonging to a minor.

International Transfers of Personal Data

In the course of providing its services, the platform may need to transfer personal data to countries outside India, including jurisdictions where Stake operates, maintains affiliates, or engages third-party partners.

Circumstances Under Which Data Is Transferred

International data transfers may occur in the following situations:

  • Processing of payments through internationally based financial service providers
  • Hosting and storage of data on servers located outside India
  • Sharing of data with affiliated entities or business partners in other countries for operational purposes
  • Compliance with international regulatory obligations

Consent to International Data Transfers

By using this website and accepting this Privacy Policy, users explicitly consent to the transfer of their personal data to other countries as described in this section. This consent is provided in accordance with the provisions of the Information Technology Act, 2000, and associated rules governing cross-border data sharing.

Safeguards for International Transfers

All international transfers of personal data are carried out with appropriate protections in place:

  • All agents, partners, and affiliated entities receiving personal data are contractually bound to maintain strict data confidentiality standards.
  • Recipients are required to implement security measures equivalent to those maintained by the platform.
  • Data is transferred only to parties who have demonstrated compliance with internationally recognised data protection standards.

The platform does not authorise any third party to use transferred data for purposes beyond those specified in this document.

Use of Cookies

This website uses cookies to enhance the browsing experience and to support the effective operation of the platform.

What Cookies Are

Cookies are small text files placed on a user’s device by a website during a visit. These files are retrieved during subsequent visits to enable the website to recognise the device and recall relevant preferences or session data.

How Cookies Are Used on This Platform

Cookies are used for the following purposes:

  • Statistical Analysis: Gathering aggregated data on user behaviour and website traffic patterns to understand how the platform is used.
  • Behavioural Insights: Analysing individual user interactions to improve content relevance and service delivery.
  • Personalisation: Storing user preferences such as language settings, display options, and login details for a more convenient experience.
  • Performance Optimisation: Monitoring and improving website load times, stability, and overall technical performance.

Cookie Storage Period

Cookies placed by this platform are stored on the user’s device for a period of up to one year from the date of placement, unless deleted by the user prior to that date.

Managing Cookie Preferences

Users may manage or disable cookies through their browser settings at any time. Please note that disabling certain cookies may affect the functionality and availability of specific features on the platform. Further information on managing cookies is typically available within the settings or help section of most web browsers.

Acceptance of This Privacy Policy

The use of any services offered through this platform constitutes full and unconditional acceptance of the terms set out in this Privacy Policy.

Requirement for Acceptance

Access to the platform’s services is conditional upon the user’s acceptance of this Privacy Policy in its entirety. Users who do not agree with any part of this document are advised not to proceed with registration or continued use of the platform.

Precedence of the Current Version

This document represents the current and authoritative version of the platform’s Privacy Policy. It supersedes and replaces all previous versions of this policy in full. In the event of any conflict or inconsistency between this version and any prior version, the terms contained in this current document shall prevail.

Notification of Changes

The platform reserves the right to update or amend this Privacy Policy at any time. Users will be notified of material changes through appropriate communication channels, such as email or an on-platform notification. Continued use of the platform following the publication of an updated policy constitutes acceptance of the revised terms.

Third-Party Data Sharing Practices

The platform may share personal data with third parties in specific circumstances, as outlined below. All such sharing is conducted in accordance with applicable Indian data protection laws and the terms of this Privacy Policy.

Circumstances Under Which Data Is Shared

Personal data may be disclosed to third parties in the following situations:

  • Dispute Resolution: Where it is necessary to share data with relevant authorities, financial institutions, or legal representatives to investigate or resolve a dispute.
  • Contractual Obligations: Where the fulfilment of a user’s request or an agreement between parties requires the involvement of a third-party service provider.
  • Regulatory Compliance: Where disclosure is required by law, court order, or a lawful request from a regulatory body or government authority.
  • Operational Requirements: Where third-party providers are engaged to support core platform functions, such as payment processing, identity verification, or customer support.

Transparency in Data Sharing

  • Third parties who regularly receive personal data are listed on the platform where applicable.
  • In cases where a third party is not listed, the platform will, upon request, disclose the identity of the recipient, the purpose of the transfer, and the volume and categories of data shared.

Consent and Data Transfer

By registering on the platform and providing personal information, users consent to the transfer of such data to authorised third parties as described in this section. Data is shared only to the extent necessary for the stated purpose and is never sold to third parties for commercial gain.

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